Privacy Policy
Introduction
At Viraltora, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains in detail what kind of data we collect, how and why we use it, and what choices you have in controlling it.
This policy applies to everyone who interacts with us in any way, whether you’re just visiting our website, making an inquiry, or working with us directly on creative projects such as video production, editing, campaigns, or strategy. By using our site or services, you’re agreeing to the practices described here.
We encourage you to read this policy carefully so you fully understand how we handle your data. If you have any questions, you can always reach out to us.
Information We Collect
We only collect the information we need to provide services and keep things running smoothly. The information generally falls into four categories:
A)Information you provide directly
- Your name, email address, phone number, or other contact details are collected when you reach out to us, fill in a form, or sign up for a consultation.
- Project-related details, like scripts, briefs, storyboards, music preferences, or any creative materials you share, so we can work on your project.
- Files and brand assets, such as logos, footage, images, or audio, that you send for use in editing or production.
- Billing information that allows us to process payments and manage invoices.
B)Information we collect automatically
- Device information such as your IP address, browser type, operating system, and the pages you visit on our website.
- Log data that shows how you navigate our site, including dates, times, and links clicked.
- Cookies and tracking technologies that help us analyze traffic and improve site performance.
C)Information from third parties
Sometimes we may receive information about you from third-party services, for example if you pay through a payment processor or use a file-sharing platform to send us content.
D)Media and project content
As a creative service, much of the data we handle may include personal or business-related media, like raw footage, voice recordings, or creative notes. These files remain your property, and we only use them for the purposes agreed upon in the project.
How We Use the Information
We use the information we collect for reasons directly tied to the services we provide. This includes:
- Responding to inquiries:When you contact us, we use your details to answer questions, provide estimates, and communicate clearly.
- Delivering services:To plan, create, and deliver video projects, editing work, campaigns, and creative strategies.
- Improving our services:We may use analytics data to see what works on our site, which helps us improve navigation and content.
- Project management:To keep records of revisions, approvals, and client preferences.
- Billing and legal obligations: To process payments, manage contracts, and comply with record-keeping requirements.
- Showcasing work:With your permission, we may share finished content in our portfolio or on our website/social channels.
- Marketing:Occasionally, we may send updates or promotions, but only if you’ve opted in to hear from us.
We do not use your personal information for unrelated purposes, nor do we sell your data to outside parties.
Sharing and Disclosure
We treat your information with confidentiality. Still, in certain situations, we may share data:
Trusted third-party providers
We rely on services like cloud storage platforms, project management tools, analytics software, and payment processors. These providers may access limited information only to perform their specific functions on our behalf, and they are required to keep it secure.
Legal compliance
If required by law, regulation, or court order, we may disclose your information to government authorities or legal bodies.
Business needs
If we ever undergo a merger, acquisition, or business transition, information may be transferred as part of that process, but it will still be protected under this policy.
We will never sell your personal information or share it with marketers that are unrelated to our work.
Data Security
We keep your information for as long as it’s needed for the purposes listed in this policy. Retention times vary:
- Client projects:We keep project files and media for a set period after delivery to ensure smooth revisions and archiving. If you want us to delete them earlier, you can ask anytime.
- Billing and legal records:We are required to retain invoices and transaction data for financial and regulatory reasons.
- Website analytics:Technical data like cookies may be retained for shorter periods, depending on how our analytics tools are set up.
If you no longer want us to hold your data, you can contact us to request deletion, and we’ll handle it within a reasonable timeframe.
Cookies and Tracking
Like most websites, we use cookies and similar tracking technologies to understand how visitors interact with our site and to improve performance.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help remember preferences, analyze behavior, and keep the website running smoothly.
If you no longer want us to hold your data, you can contact us to request deletion, and we’ll handle it within a reasonable timeframe.
Types of cookies we may use:
- Essential cookies:These keep the site functioning properly, for example, remembering form inputs while you navigate.
- Analytics cookies:Tools like Google Analytics may collect information about how visitors use our site, such as which pages get the most attention.
- Preference cookies:These may save settings like language or layout preferences.
You can disable cookies in your browser settings at any time. Keep in mind that some parts of the site may not work properly if you do so.
Client Content and Media Files
Since Viraltora specializes in creative projects, we regularly handle client-provided content such as:
- Raw video footage
- Audio files and voiceovers
- Logos, graphics, and brand assets
- Scripts, storyboards, or campaign notes
How we handle this content:
- Files remain your property and are only used for the purposes agreed in your project.
- We do not share your files with anyone outside the team working on the project unless you give permission.
- We store files securely and remove them from our active systems after the project is complete, unless you ask us to keep them for future use.
- If we’d like to feature a finished project in our portfolio, we will always request your approval first.
This way, your creative materials stay safe and under your control.
Children’s Privacy
Our website and services are not directed at children under the age of 13 (or the equivalent minimum age in your country). We do not knowingly collect personal information from children.
If we discover that information has been provided by a child without parental consent, we will delete it as soon as possible. If you believe a child has shared personal details with us, please contact us so we can take action.
Your Rights
Depending on where you live, you may have specific rights regarding your personal information. These rights may include:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to update or correct inaccurate details.
- Deletion: You can request that we delete your personal information from our systems, unless we are required to keep it for legal reasons.
- Restriction: You may ask us to limit how we use your information in certain circumstances.
- Opt-out: You can unsubscribe from any marketing emails or communications we send at any time.
We will do our best to respond to requests within a reasonable timeframe.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements.
When we make updates, the “Last updated” date at the top of this page will be revised. If the changes are significant, we may notify you directly by email or through a notice on our website.
We encourage you to review this policy periodically to stay informed about how your data is protected.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your data, please reach out.
You can contact us at:
- Email: info@viraltora.com
- Contact form: Visit Contact Page
We take privacy seriously and will do our best to resolve your request or concern promptly.
